Privacy Policy

Our goal in collecting personal data from you is to provide you with an efficient & personal experience while using our website. This allows us to provide services and features to meet and exceed your needs and to customise our services to provide you with an improved experience. 

To fully use our website and make purchases, you will need to register as a customer, where you will be required to provide us with your contact information and some other information required to process any orders you place with us. We automatically track certain information about you based upon your behaviour on our site.

We use a web analytics tool to analyse site usage, giving such parametres as how users arrive at our site, what they do on the site, what browser they are using and on what operating system etc. However, this analytics data, collected via a JavaScript tag in the pages of our site, is not tied to PI (personally identifiable information). 

When you successfully register as a customer or place an order through the Website, we may collect, store and use certain of your personal information in line with this policy. To register or make a purchase on the Websites, we ask for your:

• Name
• Email Address
• Registered Billing Address
• Registered Shipping Address
• Telephone Contact Number

When you make a purchase, our payment service providers will also collect and process your credit card or other payment details. If you contact us, we may also keep a record of that correspondence.

We may also collect data relating to your visits to the Websites that cannot identify you but records your use of our Websites including, for example, details of how long you have used the Website and Content for.

In line with current cookie regulations, we may also collect your computer’s IP address in order to help us tailor the service to your location.

Finally, we may receive information about you from third parties (such as credit reference agencies) who are legally entitled to disclose that information.

The information that we collect from you (including any Personal Data) may be transferred to, and stored at, various destinations. This will not include destinations outside the European Economic Area (EEA). It may be processed by staff operating at various locations outside the EEA who work for us, or for one of our website development, website penetration testing (also known as “ethical hacking”), hosting, connectivity or telecommunications service providers. By providing us with your information (including Personal Data), you agree to this transfer, storing and processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. 

Unfortunately, the transmission of information via the internet is not always completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your information before transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We only use information you provide to process orders you may place at a Music Matter web site. We will keep these information as long as it is necessary under your warranty agreement, under EU and national consumer rights regulation or until relevant storage requirements from financial and tax authorities expire. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

If you gave us your consent for inform you about our exclusive offers and discounts, we will store your details until you ask us to opt out from our direct marketing or until you exercise your right to withdraw your consent to our processing of your Personal Data in any other form.

We use the information collected from you to process your order. By submitting an order your personal details will be shared with the sales, customer service and warehouse fulfilment teams at Music Matter.

We also need to share your data with the relevant third-party courier companies to deliver the order to your choose delivery address. 

We may also contact you via email to invite you to review any services and/or products you received from us in order to collect your feedback and improve our services and products.

We use an external company, Trustpilot A/S (“Trustpilot”), to collect your feedback which means that we will share your name, email address and reference number with Trustpilot for this Purpose. If you want to read more about how Trustpilot process your data, you can find their Privacy Policy here.

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only

• where consent has been appropriately acquired,
• where personal information is needed to employ a contract with you, or
• where the processing is in our legitimate interests and not overridden by your rights.

In some cases, we may also have a legal obligation to collect personal information from you. If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as the possible consequences if you do not provide your information). Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

We may also use your anonymised data to analyse customer activity, trends, and look at improving the customer experience and processes moving forward.

When you register as a new customer on the Music Matter website you have the opportunity to tick & sign up for exclusive news, promotional content, discounts and updates by email. By ticking the ‘accept’ box & confirming via a double opt-in signup, you give us your consent to send to your registered email address our regular sales newsletter and special offers, discounts and competitions. You can always opt-out later by either: logging into your account and changing your settings / preferences, clicking on the “unsubscribe” link on the bottom of our emails, or contacting our customer service or marketing department. Please note, the opt-out does not essential service messages such as order confirmation and dispatch emails - you would still receive these if you are still under an order contract.

Customer who we have not acquired a double opt-in, opt-in date or a proof of consent will not be part of our personalised tailored direct marketing & use of data will only apply to transactional & standard email marketing.

If you registered an account before you had to tick the opt-in box at registration you instead had chance to opt-out from our marketing emails in compliance with the UK Data Protection Act 1998 and the Privacy and Electronic Communications Regulations 2003. As you bought something from us, gave us your contact details, and did not opt-out of marketing messages, we believe you have a legitimate interest in our products and services and are happy to receive marketing from us about similar products or services even though you haven’t specifically consented. Consequently, we will continue sending you emails after the new privacy and data protection regulations take effect on 25 May 2018. We will of course process your data in line with the processing principles under the new General Data Protection Regulation (GDPR) and of course you can opt out at any time.

Music Matter will never sell your data to any third party. But we may disclose your personal information to third parties when permitted by law including:

(a) with your consent;

(b) to our suppliers in order for them to help us provide our services to you, this includes:
- couriers and other logistic partners that provide the delivery of goods to you;
- our provider of file storage and management services if you email us directly;
- our payment services provider when you make a purchase to process your payment; and
- our customer service software if you contact our support team;

These suppliers’ use of your personal data may be subject to their own privacy policies, which are available on their websites, and which we suggest you familiarise yourself with in the relevant circumstances set out above.

(c) if we are under a duty to disclose or share your information in order to comply with any legal obligation, or in order to enforce or apply our Terms and other agreements; or to protect our rights, property, or safety, our users, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

1. The right at any time to withdraw your consent to our processing of your Personal Data. 
2. The right to be told what Personal Data we hold about you on our database and how we process that data. 
3. The right to request that we provide you with a copy (in a commonly used electronic format) of all the Personal Data that we hold about you. Unless you make repeated requests, we will not charge a fee for providing you with a copy of this data.
4. The right to request that we correct any inaccurate or incomplete Personal Data that we hold about you.
5. The right to request that we irretrievably delete all Personal Data that we hold about you (the so-called “right to be forgotten”). Note that there are limited circumstances in which we are legally entitled to refuse to comply with this request. 
6. The right to request that we transmit all the Personal Data that we hold about you (in a structured, commonly used and machine-readable form) to another organisation’s IT environment. Note that we are only legally obliged to comply with this request if it is technically feasible for us to do so.